Warranty policy
Terms and conditions for activating the XLORD VIEDMA warranty:
This website is operated by XLORD Corporation, and the word “we” in the site refers to XLORD Corporation. XLORD offers this website, including all information, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be subject to the following terms and conditions (“Warranty Activation Terms”), including those additional terms and conditions and policies mentioned here or linked to the Site by link. These warranty activation conditions apply to all users of XLORD VIEDMA.
Please read these Warranty Activation Terms carefully before entering or using the Warranty Activation Site. By accessing or using the Warranty Activation Site, you agree to be bound by these Terms of Service. If you do not agree to all of the terms and conditions stated in this agreement, you may not be permitted to Activate the warranty or use any of its services.
You can view the latest version of the Terms of Service at any time by accessing this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to review this page periodically to see if there are new changes, and your continued use or access to the website, after we publish any new changes, includes your acceptance of these changes.
Conditions for activating the XLORD VIEDMA warranty:
1- This warranty is approved for the XLORD VIEDMA product and is valid for one year only on the front screen from the date of purchase. To activate your warranty, XLORD is limited only to and does not include protection for (iPad, watches, headphones). The customer can activate the XLORD VIEDMA warranty and registration service from the date of purchasing the product, and use the warranty card during the time period available to him. It is valid for one year only.
2- The warranty includes breaking the front screen only, without the limits of the illuminated edges and the internal screen. The warranty against breakage includes the front screen only and does not include the edges of the device.
3-The warranty includes breaking the device from the back without the camera lens.
4- In the event that the protection is installed incorrectly or the product is installed in a store that is not approved by the company, the warranty will be rejected due to the lack of correct and conditional installation by the company and also the quality of the product. Only the agents and distributors of the company are relied upon for their experience in the correct method of installing the product on the mobile phone and also following the correct installation method. There is It has a detailed explanation on YouTube https://youtu.be/Yvy9VfNHQHo for customers of online stores to serve them with the correct installation.
5- The company provides many options to compensate the customer in the event that the front screen is broken and it conforms to the warranty conditions. The priority in how to compensate the customer from the company is to provide maintenance service for the device by installing a new screen or replacing the device from the agent. The company bears only 600 riyals, and the customer bears the additional cost. On this service, if available.
6- In the event that a warranty is claimed and the terms and conditions are met to guarantee quality maintenance from the agent by the company, the damaged device will be sent and the protection on it will not be removed so that the customer does not lose the warranty service and the mobile phone will be sure to meet the conditions.
7- In the event that the customer does not wish to send the device to be maintained by the agent, the company will develop the optimal solution if it suits it and they do not have the maintenance service. Compensation will be provided by the authorized distributors after reviewing the company or transferring to the customer’s account after the conditions are met and a replacement screen is provided to the customer sent by the company. To the authorized distributors of the product and it is installed by them. The full cost is calculated with the installation. The company bears an amount of 600 riyals only, and the customer bears anything in excess of that, if any. The broken screen is sent to the company to ensure that the warranty conditions are met in order to be compensated.
8- The warranty does not include damage or breakage resulting from misuse, such as dropping the device into water, severe shocks, bending of the device by the customer, or any defect resulting from misuse. These cases are not covered by the warranty.
9- The warranty is obtained from the authorized agent, authorized sales centers for (XLORD) products, and electronic stores. If you wish to obtain the XLORD VIEDMA warranty, the product purchase invoice must be issued by the authorized agent or an online store approved by XLORD Company, and approved and accepted through our website.
10- A copy of the purchase invoice and the device’s information will be uploaded to the warranty page within a maximum period of 72 hours from the time of purchasing the product. When activating the warranty, you must enter all the data required of you accurately, and it will not be accepted if the information entered is missing. After that, it is necessary to upload a special copy of the invoice for purchasing the product from an authorized distributor or an online store approved by XLORD Company, within a maximum period of time of 72 hours, that is, within three days. Only from purchasing XLORD VIEDMA product.
11- The presence of the product on the device to benefit from the warranty or compensation is a basic condition. When requesting to activate the warranty, the customer must photograph the device on the In the event of a breakage, the right to compensation and warranty claim is forfeited, and the company cannot compensate the customer in this case.
12-Compensation is made through the guarantee website https://xlord.sa/ . It is not possible to accept a warranty registered on different websites or with authorized distributors and authorized electronic distributors as well. The warranty request is submitted through our website only at the link attached above.
13- Compensation will be made within a maximum period of 15 working days when the required conditions are met and after passing the initial inspection. After submitting a request to activate the warranty and filling out the required data accurately, you will receive our warranty card. When the front screen is broken, a note is uploaded and the warranty card is attached via our website https://xlord.sa/, choosing the warranty box, then choosing to upload the note and filling out the form required of you, along with attaching the warranty card sent to you previously during the activation step or attaching the number. The serial number of the device and send it. After that, you will be responded to via the warranty e-mail. If the company agrees to compensation, the compensation and replacement process will be carried out within a maximum period of 15 working days after passing the initial inspection stages for compensation and replacement.
14- When the terms and conditions are met and the maintenance service cannot be provided, compensation will be made at a maximum of 600 riyals for breaking the front screen and a maximum of 250 riyals for breaking the device from the back. After raising the note to break the front screen of the device or break the device from the back. Via the company’s email, it is processed by the Maintenance and Replacement Center. In the event of refusal to provide maintenance and replacement service, the customer who fulfills all the terms and conditions written above will be compensated with a maximum of 600 riyals or a maximum of 250 riyals provided by XLORD Company.
